NeoNail UK – Shipping & Delivery Policy (2025)
Effective from 15 October 2025.
These Terms and Policies apply to all orders placed on or after 15 October 2025. Orders placed before this date remain subject to our previous terms and policies.
Where We Deliver
We currently deliver within the United ingdom only.
If you are based in Ireland and wish to place an order, please contact our customer service teamto discuss possible delivery options.
Processing Times
Orders are processed within 1–2 business days (Monday to Friday, excluding weekends and public holidays).
Orders placed after 11:00 a.m. may be processed on the next business day.
Delivery Estimates
Standard Delivery: 3–5 business days (Monday to Friday, excluding weekends and public holidays).
Express Delivery (if available): 1–2 business days (Monday to Friday, excluding weekends and public holidays).
Delivery times are estimates and not guaranteed.
Delays may occur during peak periods, promotional events, or adverse weather conditions.
Delivery Confirmation & Tracking
You will receive confirmation and tracking details once dispatched.
Delivery Responsibility
Ownership and risk pass to you upon delivery to the address provided at checkout. We are not responsible for courier delays or incorrect addresses.
Delivery Charges
Shipping costs are displayed at checkout and depend on order value and method.
Returns Address
NeoNail UK
Unit 62 SureStore, Festival Heights Retail Park
Stoke-on-Trent, ST1 5NZ
(Trading and returns address)
