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NeoNail UK Refund and Warranty Policy
Thank you for choosing NeoNail UK. We are committed to your satisfaction with our products. Here's how our return and warranty policies work:
Under the Consumer Contracts Regulations, you are entitled to the following:
Right to Cancel: You can cancel your order within 14 days of receipt, without giving any reason.
Return Window: You have 14 days after cancellation to return the products.
Eligibility: Products must be unused, in the original condition, and packaging. A receipt or proof of purchase is required.
Refunds: We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned items back, via the original payment method.
Return Costs: You are responsible for the direct cost of returning items. We will cover this cost if the return is due to an error on our part or because of a defective product.
Warranty for Retail Customers:
Coverage: Our Electrical products come with a 12-month warranty from the date of purchase, covering defects in material or workmanship.
Claim Process: To claim a warranty, please contact us with details of the defect and proof of purchase.
Resolution: We will either repair, replace, or refund the item, at our discretion. We will also cover any shipping costs associated with the resolution of a warranty claim.
Contact us If you have any questions on how to return your item, please contact us: In writing: NeoNail UK, Office 6/7, Sure Store, Festival Heights Retail Park, Greyhound way, Stoke-On-Trent ST1 5NZ . Or by email: info@neonailuk.com
How to return your item Please send all returns to: NeoNail UK, Office 6/7, Sure Store, Festival Heights Retail Park, Greyhound way, Stoke-On-Trent ST1 5NZ Please make sure all items are re- packaged suitably for their return and you have a proof of postage
